9-1-1 Education
Top 10 Tips for Calling 9-1-1
Developed for Investigation Discovery
Created by a special 9-1-1 Lifeline, APCO, NENA team.
When should I call 9-1-1?
Call 9-1-1 when someone is hurt, in danger, or a crime is in progress. If you need immediate police, fire, or medical assistance, call 9-1-1.
If you are unsure, it is always okay to call. A dispatcher will help determine the appropriate response.
What happens when I call 9-1-1?
A trained dispatcher will answer your call and ask for your location first. They will gather information about the emergency and send help while continuing to ask questions.
You may be transferred to another agency depending on your location.
Will 9-1-1 know my location?
Sometimes—but not always exactly.
Even with modern technology, your phone may only provide an approximate location. You should always be prepared to give your exact location, including address, cross streets, or landmarks.
Can I text 9-1-1?
Yes, Text-to-9-1-1 is available within the Arapahoe County 9-1-1 Authority.
However, call if you can, text if you must. Calling is still the fastest and most effective way to reach emergency services.
When should I NOT call 9-1-1?
Do not call 9-1-1 for non-emergencies such as power outages (unless life-threatening), minor traffic accidents with no injuries, noise complaints, or general information requests.
For these situations, contact your local non-emergency number.
What if I call 9-1-1 by mistake?
Do not hang up. Stay on the line and tell the dispatcher there is no emergency.
If you hang up, dispatchers may call you back or send responders to check on your safety.
What if my call gets disconnected?
Call back immediately. If needed, the dispatcher may also attempt to call you back.
What information should I be ready to provide?
Be prepared to provide your location, the type of emergency, details about what is happening, and information about injuries or people involved.
Can children call 9-1-1?
Yes. Children should be taught how and when to call 9-1-1. They should know their address and be able to stay on the line and answer questions.
Can I send pictures or videos to 9-1-1?
Some agencies can receive photos or videos, but not all. Unless instructed, you should assume that communication will be through voice or text only.
What if I’m in a different area?
If you call or text 9-1-1 outside your local area, your call will be routed to the appropriate agency. If texting is not available, you will receive a message instructing you to make a voice call.
What if I don’t have cell service?
If your phone shows ‘No Service,’ you may still be able to call 9-1-1 if another carrier’s network is available. However, location accuracy may be limited.
How can I help 9-1-1 help me?
Stay calm, provide your location first, answer all questions, follow instructions, and stay on the line until told to hang up.